Privacy policy

Privacy Policy

Last Updated: July 29, 2026

At Oakliva, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit oakliva.us, purchase our products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment information (processed securely through third-party payment providers)

  • Order history and purchase details

  • IP address

  • Browser type, device information, and operating system

  • Website usage data, including pages visited and browsing behavior

  • Communications you send to our customer support team

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Process payments securely

  • Arrange shipping and provide delivery updates

  • Respond to customer inquiries and provide support

  • Process returns, refunds, and exchanges

  • Improve our website, products, and customer experience

  • Prevent fraud and maintain the security of our website

  • Comply with applicable legal and regulatory obligations

  • Send promotional emails and special offers if you have chosen to receive marketing communications

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences and shopping cart

  • Analyze website traffic and performance

  • Improve website functionality

  • Personalize your shopping experience

  • Measure the effectiveness of marketing campaigns

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of our website.

Payment Security

All payments made through oakliva.us are processed by secure third-party payment providers.

Oakliva does not store your complete credit card numbers or other sensitive payment credentials on our servers.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only when necessary with trusted service providers, including:

  • Payment processors

  • Shipping and logistics companies

  • Website hosting providers

  • Cloud storage providers

  • Customer support service providers

  • Analytics and marketing service providers

  • Legal or regulatory authorities when required by applicable law

These service providers are contractually obligated to protect your information and use it only for the services they provide on our behalf.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete transactions and provide requested services

  • Maintain business and financial records

  • Comply with applicable legal obligations

  • Resolve disputes and enforce our agreements

When your information is no longer required, it will be securely deleted or anonymized.

Your Privacy Rights

Depending on applicable Canadian privacy laws, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information where permitted by law

  • Withdraw consent for certain processing activities

  • Request information about how your personal information is collected and used

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from individuals under this age.

If we become aware that personal information from a child has been collected, we will take reasonable steps to delete it promptly.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.

Any updates will be posted on this page with the revised "Last Updated" date. Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Oakliva

Website:
oakliva.us

Email:
support@oakliva.us

Address:
5673 Eglinton Street
Burnaby, BC V5G 2B5
Canada

Phone:
+1 (604) 729-7182