Refund policy
Return & Refund Policy
Last Updated: July 29, 2026
Thank you for shopping with Oakliva. We want you to be completely satisfied with your purchase. If you are not fully satisfied with your order from oakliva.us, you may request a return in accordance with the policy below.
Return Eligibility
We accept returns within 30 days of the date your order is delivered.
To qualify for a return, the item must:
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Be unused, unworn, and in its original condition.
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Be returned with its original packaging whenever possible.
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Include all original accessories, manuals, or components.
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Be accompanied by proof of purchase or your order number.
Returns that do not meet these requirements may not be eligible for a refund.
Non-Returnable Items
The following items are not eligible for return:
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Products that have been used, damaged, or altered after delivery.
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Products damaged due to improper handling or misuse.
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Clearance or final sale items, where clearly indicated at the time of purchase.
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Gift cards, if applicable.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us resolve your request quickly, please include:
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Your order number.
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A description of the issue.
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Clear photos of the product and its packaging.
Once reviewed, we will arrange an appropriate replacement, refund, or other suitable solution.
How to Start a Return
Before returning any item, please contact our customer support team.
Include the following information in your request:
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Order number.
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Product name.
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Reason for the return.
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Photos, if the item is damaged or defective.
After your request has been approved, we will provide return instructions. Please do not send products back without prior authorization.
Refunds
After your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved, your refund will be issued to the original payment method within 5–10 business days.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
Return Shipping Costs
If the return is the result of our error, including receiving a defective, damaged, or incorrect product, Oakliva will cover the return shipping costs.
If the return is requested for any other reason, including a change of mind or ordering the wrong item, the customer is responsible for the return shipping costs.
Original shipping charges are non-refundable unless otherwise required by applicable Canadian consumer protection laws.
Exchanges
We currently offer exchanges only for products that arrive damaged, defective, or incorrect.
If you require a replacement, please contact our customer support team for assistance.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Oakliva
Website:
oakliva.us
Email:
support@oakliva.us
Address:
5673 Eglinton Street
Burnaby, BC V5G 2B5
Canada
Phone:
+1 (604) 729-7182