Shipping policy

Shipping Policy

Last Updated: July 29, 2026

Thank you for shopping with Oakliva. This Shipping Policy explains how orders placed through oakliva.us are processed and delivered within Canada. We are committed to providing fast, reliable shipping and a smooth shopping experience.

Order Processing

All orders are processed within 1–2 business days (Monday through Friday, excluding weekends and Canadian statutory holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, where available.

Orders placed after business hours, on weekends, or on statutory holidays will be processed on the next business day.

Shipping Rates

We offer the following shipping options within Canada:

  • Free Standard Shipping on orders of CAD $69 or more

  • Orders under CAD $69 are charged a flat shipping fee of CAD $6.95

Shipping charges are calculated and displayed at checkout before payment is completed.

Estimated Delivery Time

After your order has been shipped, the estimated delivery time is:

  • Standard Shipping: 2–6 business days

The total estimated delivery time, including order processing, is 3–8 business days.

Delivery times are estimates only and may vary depending on your location, weather conditions, carrier operations, remote delivery areas, or periods of high shipping demand.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number. Tracking information may take up to 24 hours to become available after shipment.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order.

Oakliva is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.

Shipping Restrictions

We currently ship to residential and commercial addresses throughout Canada. Delivery to remote or rural areas may require additional transit time.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Website:
oakliva.us

Email:
support@oakliva.us

Address:
Oakliva
5673 Eglinton Street
Burnaby, BC V5G 2B5
Canada

Phone:
+1 (604) 729-7182